Terms & Conditions

COVID-19
Our restaurant is set to respect the Social distancing and hygiene procedures. We are closely monitoring the developments relating to the spread of COVID-19 and noting the updates and advice given by the UK Government, the World Health Organisation and other UK public bodies.

CONTACT
If you have any questions/comments about our terms and conditions, you should contact us.
This site is owned and operated by Casse-Croute. These terms and conditions tell you the rights and obligations you have.
Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer.
Should you have any questions complaints or comments, please email us at orders@cassecroute.co.uk

OWNERSHIP OF INTELLECTUAL PROPERTY
All rights, including trademarks and copyright, on this website are licensed to or owned by Casse-Croute.
You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of Casse-Croute.

YOUR ACCOUNT SECURITY
Casse-Croute cannot be held responsible for any loss/damage of information which may arise as a result of failure by you to protect your account security.
Please do not divulge your password to anyone and keep account details confidential at all times.

PURCHASING FROM US
By submitting your order you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products / services. We do not sell your details or pass them onto any other 3rd party companies in any circumstance, under the Data Protection Act 1998.
We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order.

FOOD ALLERGIES
If you have any food allergies, please contact the restaurant before placing your order. In the case we can accommodate your request, please make sure you add your allergies in the comment box while placing your order.

FOOD ITEMS
Any food items purchased from us has to be kept refrigerated until consumption and must be consume within 12 hours from purchase.

OUT OF STOCK ITEMS
We will advise you should any food be out of stock and give you a call. At this point you can cancel your order if you wish.

REFUSAL OF TRANSACTION
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

AGE RESTRICTED ITEMS
Where alcohol or tobacco products are sold, we must comply with the law and restrict sale of these items to minors.
You must be eighteen (18) years of age, to purchase alcoholic products. Casse-Croute reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor.

REFUND POLICY
Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund please contact the us on 020 7407 2140 and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes on goods. By ordering online, you accept this could be the case and agree to any fair substitute.